Privacy Policy

Effective Date: 10/07/2025

At Margins Health (“we,” “our,” or “us”), we are committed to protecting your privacy. This SMS Privacy Policy (“Policy”) explains how we collect, use, and share personal information when you opt in to receive text messages from us. By subscribing to our SMS service, you agree to the practices outlined in this Policy.

1. Information We Collect

We collect the following information when you opt in to receive SMS messages from us:

  • Phone Number: The primary piece of information required to send you text messages.

  • Consent to Receive Messages: When you opt in, you give us permission to send you SMS messages.

  • Message Interaction Data: We may collect data related to your interactions with our SMS messages, such as message opens, clicks, and responses.

2. Use of Your Information

We may use your phone number and interaction data for the following purposes:

  • To send transactional messages, account notifications, and reminders related to your services with Margins Health.

  • To send promotional offers, educational content, and community health updates related to our programs, events, and services.

  • To provide customer support and respond to your inquiries.

  • To analyze message performance and improve our messaging services.

3. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent, nor do we transfer consumer data to any external organization under any circumstances, including service providers, even with user consent.

However, we may share your information under the following limited circumstances:

  • Legal Requirements: We may disclose your information if required by law or in response to a subpoena, court order, or legal process.

4. Your Rights Under California Law

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

  • Right to Know: You may request information about the personal data we have collected about you in the past 12 months, including the categories of data collected and the purposes for which we use it.

  • Right to Delete: You can request the deletion of the personal information we have collected from you.

  • Right to Opt-Out of Sale: We do not sell your personal information to third parties, and customer data is not shared with third parties for promotional or marketing purposes. If this changes, you have the right to opt out.

  • Mobile Opt-In Data: Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

  • Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA.

To exercise these rights, please contact us at contact@marginshealth.com.

5. Types of Messages You Will Receive

When you subscribe to our SMS service, you may receive the following types of text messages from Margins Health:

  • Account Notifications: Appointment confirmations, reminders, or account updates.

  • Customer Care Messages: Assistance related to your inquiries or requests.

  • Promotional Offers: Information about new programs, events, and community initiatives.

  • Health Education Alerts: Tips, wellness reminders, or outreach messages from our community health team.

    Message Types Users Will Receive:
    You will receive account alerts, promotional offers, and service updates via SMS.

Message frequency may vary depending on your level of engagement and services received.

6. Opting Out of SMS Messages

You may opt out of receiving SMS messages from us at any time by replying STOP or UNSUBSCRIBE to any message you receive from us. Once you do so, you will no longer receive SMS communications unless you opt in again.

How Users Can Obtain Help:
For assistance, reply HELP to any message you receive from us.

By providing your phone number and agreeing to receive texts, you consent to receive communications from Margins Health at (310) 896-5936 regarding account notifications, customer care, and promotional messages. Consent is not a condition of purchase. Message frequency varies, and message & data rates may apply.

Mobile opt-in information is never shared with third parties.

7. Data Security

We take reasonable steps to protect the personal information you provide through our SMS service. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

9. Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Margins Health, from 310-896-5936 regarding account notification, customer care, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 310-896-5936 or contact@marginshealth.com. Mobile opt-in information is never shared with third parties. You may receive up to 5 messages per month.

10. Changes to This Policy

We may update this Policy from time to time. When we do, we will post the updated policy on our website and update the “Effective Date” at the top of this document. We encourage you to review this Policy periodically for any changes. If you have any questions or concerns about this Policy or your data, please contact us at contact@marginshealth.com or 310-896-5936

11. Contact Us

If you have any questions or wish to contact us regarding this policy or your SMS registration, please email us at contact@marginshealth.com or call 310-896-5936.

At Margins Health (“we,” “our,” or “us”), we are committed to protecting your privacy. This SMS Privacy Policy (“Policy”) explains how we collect, use, and share personal information when you opt in to receive text messages from us. By subscribing to our SMS service, you agree to the practices outlined in this Policy.